NAVEX adds AI support agent to customer help experience

NAVEX on Aug. 20 announced Nira for Support, an AI tool inside NAVEX Community that helps customers find answers, get product guidance and reach support faster. The move expands NAVEX’s broader Nira strategy across NAVEX One and includes live chat, support cases and multilingual assistance.

Why it matters: - Nira for Support gives NAVEX customers a faster way to get help without digging through documentation or waiting for business hours. - The release extends NAVEX's AI push from response automation into customer support, a key part of the NAVEX One experience. - The tool is designed to reduce friction for users who need product guidance, support routing or language-specific help.

What happened: - NAVEX announced Nira for Support on Aug. 20, 2026, in Lake Oswego, Oregon. - The new feature is available within the NAVEX Community. - Nira for Support expands Nira, NAVEX's Intelligent Response Agent, into the customer support experience. - The tool helps customers find answers, receive product guidance and connect with NAVEX support when needed.

The details: - Nira for Support can answer common product questions and help customers understand features. - The system can point users to the right support resources without forcing a search through manuals or help articles. - During business hours, Nira connects customers with NAVEX Live Chat. - After hours, Nira can help customers create a support case. - Support is available in more than 50 languages. - NAVEX said the broader Nira strategy is to bring trusted, purpose-built AI into the customer success experience and help customers get more value from NAVEX One. - Steve Chapman, chief customer officer at NAVEX, said Nira is becoming the intelligent experience that connects customers with guidance, insights and expertise across the risk and compliance ecosystem.

Between the lines: - NAVEX is positioning AI as a service layer, not just an internal workflow tool. - The emphasis on trusted data, proven workflows and compliance intelligence suggests NAVEX wants to differentiate its AI offerings from generic chatbots. - The customer support use case may also serve as a low-risk proving ground before NAVEX broadens AI deeper into analytics, reporting and investigations. - NAVEX said future Nira expansion will reach analytics, reporting, investigations, support and other critical workflows.

What's next: - NAVEX plans to expand AI capabilities across more parts of NAVEX One. - Future updates will build on trusted data, proven workflows, deep compliance intelligence and customer-driven innovation. - NAVEX said the next wave of Nira innovation will continue under its broader leadership in risk and compliance software.

The bottom line: - NAVEX is making AI support a core part of its customer experience, aiming to speed up help, cut search time and keep users working inside the NAVEX One ecosystem.